Frequently Asked Questions

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When will I receive my order?

Orders typically ship within 7-10 business days. If you need your order sooner, please email us before placing your order, and we’ll do our best to accommodate your request.

• Cakes ship on Mondays and Tuesdays only due to carrier delays.

• Orders placed during holiday seasons may experience additional delays.

• If your order is time-sensitive, please contact us before ordering.

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What is your return policy?

We want you to be thrilled with your purchase! However, due to the nature of our products, we do not accept returns.

• If your order arrives damaged, inspect it immediately and email us the same day with photos of:

  • The damaged item

  • The packaging

  • The shipping box

⚠️ Failure to report damages on the day of arrival will result in no refund or replacement.

• If the damage is not due to the delivery service, we will work with you to make it right via store credit, refund, or replacement.

• If damage occurs due to improper storage by the customer, we cannot offer a refund.

• Shipping carriers (USPS or UPS) are responsible for any damage in transit.

 

Will my frosting or icing melt?

Nope! Our frosting and icing dries firm and will not melt. We do not use sugar-based yogurt chip icing, which can melt in heat.

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Are your cakes moist?

Yes! Our cakes are soft and moist—not hard like a dog treat.

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How should I portion and serve my cake or treats?

Our cakes and treats are meant to be served as a treat, not a full meal.

• Just like human cake, serve one slice at a time rather than the entire cake.

• WebMD recommends keeping treats to 10% of your dog's daily calories.

• Instead of giving your pup an entire box of birthday cookies at once, stretch them out—one cookie per day is a great option!

 

Will my cake ship safely?

Yes! We carefully pack our cakes to withstand shipping and temperature changes. We ship all across the United States!

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How do I store my cake and treats?

• Cakes: If not using within 24 hours, store in the freezer for up to 3 months. Thaw overnight at room temperature before serving. After your event, refrigerate for up to 5 days.

• All-Natural Treats: Store in a sealed container at room temperature for up to 6 months.

• Decorated Treats: Store in a sealed container at room temperature for up to 3 months. Individually sealed bags may shorten shelf life.